GENERAL TERMS AND CONDITIONS OF THE ONLINE SHOP
General terms and conditions of the online shop SUI fine geometry (suifinegeometry.com) are created in compliance with Consumer Protection Act (ZVPot-UPB2), Personal Data Protection Act (ZVOP-1) based on the recommendations of Chamber of Commerce and Industry of Slovenia (Gospodarska zbornica Slovenije) and international codes of electronic commerce. General terms and conditions consider operation of the online shop suifinegeometry.com, rights and obligations of the buyer and regulate business between the seller or the online shop operator and the buyer.
SELLER OR ONLINE SHOP PROVIDER/OPERATOR
Website suifinegeometry.com is an online shop for jewellery that is hand-crafted in a design studio in Slovenia. Customer satisfaction is guaranteed by prompt data input, explanations and counselling when choosing or buying products and with post-purchase information. Online shop SUI fine geometry (“SUI shop”) is managed by Simona Korošec s. p. who regulates general and other terms and conditions and is the manufacturer of the products and is responsible for published content and processing of orders compliant with the published terms and conditions.
- Full name: Komunikacijske rešitve in oblikovanje, Simona Korošec s.p.
- Address: Češnjice pri Trebelnem 37, 8231 Trebelno
- Tax ID number: 99108828 (I am not VAT registered person based on Paragraph 1 Article 94 of Value Added Tax Act)
- Registration number: 6914802000
- E-mail: hello[at]suifinegeometry.com
- Phone number: 00386 41 921 168
- Transaction account: SI56 1010 0005 4631 074 (Banka Intesa Sanpaolo d.d.)
Buyer registration is desirable, but not obligatory, for successful purchase. Data entry will be protected compliant with Customer Protection act (ZVPot) and will not be used for no other purpose except for purchase processing.
With registration a visitor of SUI shop acquires a username, which is the same as his or her e-mail, and a password. With registration, signing in for e-newsletter or completed order a visitor becomes a user. By using SUI shop and also with signing in and registering on the website it is assumed that you are acquainted with general terms and conditions and that you fully accept them. General terms and conditions apply to all uses of the online shop and all ways of interactive communication the website enables. The use of the website also includes access to websites and other content within the website, use of website’s functions and services and also files and other content transfer from the website. Website suifinegeometry.com maintains the right to alter these general terms and conditions. The user binds oneself to occasionally check the website whether the general terms and conditions have changed. In case the user does not agree with the changed general terms and conditions, he or she must immediately discontinue the use of the website. suifinegeometry.com does not hold responsible for failure or closure of the website.
The seller binds oneself to always provide the following information to the buyer:
information about the company Simona Korošec s.p. (name and head office, registration number)
contact information which enable fast and effective communication for the user (e-mail, phone number)
crucial characteristics of the product (including post-sales services and warranties)
product availability (each product on the website is available within a reasonable deadline)
terms of product delivery (and the methods, place and delivery times)
prices, which must be clearly and unambiguously presented, clearly showing whether tax, delivery costs and other charges are included
arrangements for payment and delivery
offer time validity
deadline of contract termination and terms for contract termination, together with information on possible costs for the buyer in case of product return
explanation of the complaint process including all information of the contact person.
PRODUCT OFFER AND PRICES
Due to the nature of business online and selling products in stands, the offer of suifinegeometry.com is updated and changed very often and fast. All prices on suifinegeometry.com are in Euros (EUR) and are valid until their withdrawal. The price is valid for online purchase as 100% cash payment or payment of pro forma invoice via bank transfer to bank account. Sui shop withholds the right that a certain product is not in stock or cannot be made despite it being published on the website suifinegeometry.com.
The company Komunikacijske rešitve in oblikovanje, Simona Korošec s.p. is not VAT registered person based on Paragraph 1 Article 94 of Value Added Tax Act. The prices are valid at the time of the purchase and do not have fore determined validity. Prices are valid for payments that are listed above as payment methods under the above mentioned conditions. Discounts, promotion codes etc. cannot be used in conjunction with any other offers.
We allow the possibility of error in product technical specifications entries. Product photos are partially symbolic due to each piece of wood used for jewellery is unique. Consequently, a product can have a minimal deviation in pattern or nuance of the wood colour. But we assure you that the product you will receive will resemble to the one in the picture. In case of unclarity, please contact us at hello[at]suifinegeometry.com.
All products are made to the order or after the purchase. We need 2-6 working days for manufacturing the product before the ordered product is handed in for delivery. In case of an individual product being out of stock we will clearly mark it besides the product photo as “sold out”. In that case the product cannot be added to cart.
ORDERING AND PURCHASE PROCESS
Orders can be placed 24 hours per day, 7 days per week, 365 days per year. The purchase contract between the seller and the buyer in online SUI shop is concluded at the moment when the seller sends the buyer the first e-mail order confirmation. From that moment on all the prices and other terms are fixed and valid for the seller as well as for the buyer. In an online shop the buyer chooses between products and their variations in the drop down menu. Once the shape and colour combination is chosen, he or she clicks Add to cart button. When the product is added to cart, it is visible in it. If the buyer wishes to change the quantity of ordered product which is already in the cart, they can change the quantity of a certain product by clicking Checkout button and then change the quantity or remove the products from the cart by clicking the X button. The buyer then moves down the website, enters his or her personal data for delivery and at the bottom selects Payment method and finally confirms the order by clicking Place order. The buyer is diverted to a page with data of placed order or information for bank transfer.
After placing the order the buyer receives an order confirmation via e-mail. During that phase the buyer has the chance to cancel the order within one hour. If the buyer does not cancel the order, it goes into further processing, when the seller reviews the order, checks availability of ordered products and confirms the order or rejects it for a reason. The seller may call the buyers’s contact phone number in order to check the information or to ensure the correctness of supply. The buyer is informed via e-mail regarding up-to-date information of goods supply. If the delivery time is very long and the buyer does not wish to wait, the buyer can inform the seller and the product will be removed from the order and any advanced payments will be returned, other products from the order will be, up to the buyer’s choosing, either delivered or the whole order will be cancelled. Because our products are hand-made it may occur due to large number of orders that the delivery time is prolonged.
The seller prepares the goods, sends and informs the buyer via e-mail at agreed time. The seller also informs the buyer about return policy, who he or she can turn to in case of delivery delays and who to turn to in case of complaint.
METHODS OF PAYMENT
The seller enables the following methods of payment:
Pro forma invoice paid via bank transfer to Simona Korošec s.p.’s bank account. Details for bank transfer will be received in the last step after the click on the black button Place order and via e-mail after order placement. The seller reserves the product until the pro forma payment is received or no longer than 8 days after the order is confirmed. After that the availability of the product is no longer guaranteed.
By payment via PayPal System where you will be diverted to PayPal website for payment.
By credit card using Nestpay interface for secure transactions. Security is guaranteed by the Bank Intesa Sanpaolo d.d.
After shipping the products, the seller sends and issues an invoice with specified costs in pdf format via e-mail. The invoice is also sent together with the shipment.
The order is saved in electronic form on the seller’s server and available to the buyer at any time in his user profile.
DELIVERY AND DELIVERY COSTS
Every order placed via SUI shop system will be processed in the same day or the next working day after order placement at the latest. In case this would not be possible for whatever reason, you will be informed. After order confirmation the package will be delivered or ready for pick-up in 2 to 3 working days (depending on stock). If the delivery is not possible within delivery time frame or it would be done earlier, the buyer will be informed by SUI shop.
Our delivery partner is POŠTA SLOVENIJE, but the seller withholds the right of opting for another delivery company to ensure more effective delivery.
Delivery costs depend on payment method and purchase amount. For advance payments, payments with credit cards and for amounts less than 60 €, delivery within Slovenia is 3 €, for the rest of Europe 5 €, for Canada and America 10 € and for all other continents 12 €. Delivery costs are covered by SUI shop for orders above 60 €.
PRODUCT RETURN/WITHDRAWAL OF THE CONTRACT
The consumer has the right to inform the seller that he or she withdraws from the contract within 14 days of accepting the goods without explanation. The deadline starts one day after the parcel is accepted. The consumer must inform the seller of withdrawal of the contract via email: hello[at]suifinegeometry.com.
In case of withdrawal of the contract the consumer returns the product by post to seller’s address: Simona Korošec s.p., Češnjice pri Trebelnem 37, 8231 Trebelno, Slovenia.
The product must be returned to the seller undamaged and in unchanged quantity and in original packaging, except in the case where the product is destroyed or if the product’s quantity was reduced and the consumer is not responsible for that. The consumer must not use the products until the withdrawal of the contract. The only expense for the consumer with regard to the withdrawal of the contract is the cost for the return of the product (which in the case of shipping is charged according to the price list of the delivery service). The product must be returned to the seller no later than 30 days of the sent notice of withdrawal of the contract.
IMPORTANT! When returning the product it is of extreme importance that the product is packaged in a hard box – we recommend using the same box you received the product in. Provided that the product will not be properly protected (packed in an envelope without the hard box) and is damaged during transport (which will surely happen if not protected properly) it will be the responsibility of the consumer and thus, the seller is not bound to reimburse the money on account of being assumed that the product was damaged or destroyed because the consumer has failed to properly protect it.
The consumer cannot withdraw a contract where the object of the contract is the product made according to consumer’s exact instructions, adapted to their personal needs and due to its nature is not appropriate for return or the product that has been used and cannot be further sold due to hygienic reasons.
Refund of the payments will be carried out as soon as possible but no later than 14 days after receiving notice of withdrawal of the contract. Due to ensuring finality, accuracy and timeliness of refunds and ensuring records of payments, refunds are carried out solely via bank transfer to their bank account.
If the wrong products were delivered, the buyer returns the products which will be replaced by the seller free of charge. In this case the seller covers delivery costs. The seller does not cover cost of returned items where no wrongdoing from the seller has been determined. Originally delivered products must be returned unused, undamaged and in original packaging. They must be returned properly protected from transport damages – packed in a hard box, if possible, in the same box you have received the products.
If delivered products do not match the characteristics or specifications of the ordered products (delivery of faulty products), the buyer must inform the seller in eight days form the date the product was received. The company Simona Korošeč s.p. is not responsible for faults that occur six months after the delivery.
Consumer or buyer must describe the fault in detail in the notice of material defect and enable the holder of online shop and product manufacturer Simona Korošec s.p. to examine the product. Under the head of material defect the consumer may by their choosing demand: repair or refund of the paid sum in proportion to the defect or exchange of the product or refund of the paid sum. The right to enforce material defect is regulated by Consumer Protection Act.
Online shop SUI may offer different discounts and promotions. Discounts are clearly marked together with the product. Discounts may not be combined with other gift vouchers. Discounts cannot be exchanged for cash. In case you purchase the product before discounts, you are not entitled to extra discounts, even if the same products are reduced.
Discount vouchers cannot be used for custom made products and discounts do not apply for custom made products.
We withhold the right to error of published discounts. Discounts are valid for a certain period unless stated and published otherwise. Discount apply to clearance products. We withhold the right that during discounts period a certain product is no longer in stock and cannot be made.
Availability of entire offer on the website suifinegeometry.com and social media, which represent this website, is limited.
SECURITY OF DATA
The provider uses appropriate technological and organisational means for the protection of transfer and storage of personal information and payments. Safety of credit card transactions is ensured by Nestpay (provider Bank Intesa Sanpaolo d.d.) with a number of safety certificates and preventive functions protecting both the buyer and the seller. Credit card data is not stored on the provider’s server.
PERSONAL DATA PROTECTION
As the manager of the online shop suifinegeometry.com, I, Simona Korošec s.p. compliant with Personal Data Protection Act (ZVOP-1) bind myself to protect privacy of users and will not distribute their personal data to third parties. The user agrees that website suifinegeometry.com uses their data for the purpose of analysis, with which the user explicitly contends. The user is not bound to reveal their identity unless they choose so. Website suifinegeometry.com binds itself to maximum care for privacy of all data , but warns about the possibility of abuse. The user also holds the responsibility for the protection of personal data by ensuring safety of their username and password and by using appropriate software (anti virus) computer protection. suifinegeometry.com holds the following data indefinitely: name and surname, address, contact phone number, home address and delivery addresses and country, time and date of registration and archive of communication with suifinegeometry.com.
Advice for users:
The user must protect their username and password for accessing web services of website suifinegeometry.com. In case of unauthorised use of the user’s data the injured user should inform the website of the violation of their user’s rights in writing. The user is responsible for reading, opening and viewing all content of the website. There is no age restriction for content on suifinegeometry.com. The user may at any time or for whatever reason delete registration on the website suifinegeometry.com in writing. The website holds the right to short unavailabilities of the website suifinegeometry.com due to technical reasons of maintenance and hardware exchange and binds itself to inform the users in advance when unavailabilities are longer (more than 24 hours).
COMMUNICATION WITH ONLINE SHOP USER
The provider will contact the user using communication long range services only if the user does not explicitly object. Advertisement e-mail will include the following:
clearly legible sender
various offers, promotions and other marketing techniques will be marked as such (terms for participation will be clearly determined)
unsubscription from the mailing list will be clearly presented
user’s wish to be unsubscribed from the mailing list will be explicitly respected.
Cookies are not dangerous. They are not computer programmes and cannot affect your computer operation. During browsing the website cookies are saved in your browser which enable our advertising partner to advertise suifinegeometry.com on other websites. The service does not collect or save any personal data.
Website suifinegeometry.com is owned by Simona Korošec including all content, logos, photos and other audio-visual and written content. All previously mentioned elements are subject of intellectual property which only SImona Korošec has the right to use. The website user has the right to access the website and a registered user also has the right to use features allowed for use to the registered user. By accessing the website the user is allowed to use the content of the website in a limited, non-explicit manner and for private purposes only under the terms from these general terms and conditions. Any other reproduction or other uses of any content of the website or use for any other purpose including commercial use or for third party is prohibited without prior written consent of SImona Korošec.
INFORMING AND E-NEWS
By signing up for e-news the user agrees to be informed of novelties and promotions on our website. The seller binds oneself that user’s e-mail address will not be misused or given to third party. The user can at any time unsubscribe from receiving e-news.
The provider tries to ensure that the data published on the website is up-to-date and correct. However, the characteristics of products, delivery period or price can change so fast that the provider does not manage to correct the data on the website. In such case the buyer will be informed of such changes by the provider and the buyer may resign from the order or exchange the ordered product.
Although the provider tries to ensure precise photos of the products, all photos should be regarded as symbolic. Photos do not guarantee the characteristics of the product. The provider withholds the right to alter terms and conditions at any time and in any way regardless of the reason and with no prior warning.
The seller has the option to resign from the contract in case of manifest error (Article 46 Code of Obligation). Manifest error is regarded as an error in essential characteristics of the product and all errors that are usually regarded as decisive in shops or by the intention of customers and the seller when aware of them would not confirm or conclude a contract. This includes manifest error in price.
COMPLAINTS AND DISPUTES
The provider respects the valid legislation for customer protection. The provider tries to fulfil their duty to set up an effective system of considerations of complaints and to appoint a person the buyer can contact via phone or e-mail in case of problems. The complaint is sent via e-mail hello[at]suifinegeometry.com. The complaint consideration process is confidential.
Online shop SUI tries its best for possible disputes to be solved by common consent. The shop’s mission are satisfied customers and products in everyday use. I am always available to you via e-mail hello[at]suifinegeometry.com to resolve any doubts and questions that may arise.
General terms and conditions are valid from 1st April 2017.